Juno Pacific
  • 18-Dec-2020 to 16-May-2021 (EST)
  • JunoPacific, Anoka
  • Anoka, MN, USA
  • Full Time

Medical, Dental, Vision, 401k, Profit Sharing, Short-Term Disability, Life Insurance, PTO

A 100-year tradition of quality

Cretex is a diversified family of manufacturing companies serving the medical market. Our companies share a common set of values, a common management system, and a pervasive focus on quality, customer service and responsiveness. We've been around for 100 years and by doing the right things well, we plan to be around for many more.

Upholding a true standard for ethical excellence

For nearly a century, Cretex has earned a reputation for consistently holding true to the core principles of honesty and integrity. Our employees take great pride in their work and the level of service they offer our customers. Because of this, our companies continue to earn the highest level of confidence and loyalty from our customers, suppliers, employees, owners and stakeholders.

Bringing the best together through technology and talent.

The Cretex Medical family of companies provide a broad range of contract manufacturing solutions to medical device OEMs. Our private ownership, long-term perspective and strong financial portfolio allow us to invest in the leading-edge manufacturing technologies and engineering resources required to meet the most exacting requirements of the medical device industry. Our growing portfolio of companies include rms, rms Surgical, Meier, JunoPacific, Spectralytics and QTS; providing manufacturing capabilities that include precision machining, plastic injection molding, micro stamping, metal forming, laser micromachining, surgical instruments and clean room assembly and packaging.

JunoPacific combines the full resources of facilities located in key medical device markets in Minneapolis/St. Paul and the Silicon Valley, focusing on medical molding and assembly. Services range from tooling, part design and prototyping to micro/close tolerance molding, single and true multi-shot injection molding, vertical molding, reel-to-reel, insert molding, complex tooling that includes Spin-stack and rotary platen, multi-component/multi-material product assembly, secondary operations and validated sterile packaging.

JunoPacific, a Cretex Medical Company, is a custom medical device design, development, manufacturing and assembly operation supplying clients worldwide with high quality, reliable, and FDA/GMP compliant components and fully kitted medical devices. Join our dedicated team of professionals!

Position summary

The primary responsibility of the Sales Operations Manager (Key Account Manager) position is to maintain and grow relationships within established customers. In close tandem with the business development organization, this role ensures the execution of JunoPacific's strategic sales objectives and market approach strategies and is responsible for the support of the company's sales and quoting activities by providing direct support to the field sales representatives and customers.

Essential Job Functions

  • Establish productive, professional relationships with key personnel at all levels within customer accounts.
  • Address daily customer needs by maintaining direct relationships with field representatives and customers, assist with price negotiations, effectively executes account management responsibilities
  • Assists in preparation of proposals and presentations
  • May be responsible for the definition, performance, and development of customer service staff
  • Provides analysis of customer activities related to quotes, orders, sales forecasts, backlog, delivery performance and complaints/returns. Recommends improvements as appropriate
  • Supports execution of business plans and sales strategies to ensure attainment of company sales goals and profitability
  • Coordinate the involvement of appropriate JunoPacific personnel, including operations, customer service, sales, quality, engineering, and management resources, to support company performance objectives and meet customers' expectations. Escalate issues to executive team as appropriate.
  • Participate in and support the strategic account planning process to develop mutual performance objectives, forecasts, financial targets, and critical milestones in support of the five-year strategic plan.
  • Proactively assess, clarify, and validate customer needs on an ongoing basis and promote solutions that best address customer needs.
  • Work with key personnel to provide timely proposals and quotations to the customers. When required, act as the point person for customer negotiations on pricing to ensure that deadlines are met.
  • Coordinate and participate in business reviews with assigned accounts including performance, opportunities and forecast review.
  • Follow-up in a timely manner on new business opportunities, projects and quotations to close sales opportunities.
  • Provide excellent communication to internal stakeholders via standard work including weekly activity updates, updating quote logs, maintaining CRM tool, and maintenance of an on-going call planning calendar.
  • Schedule and coordinate customer sales calls, customer visits, conference calls, WebEx's, etc. with the various operating units as required.
  • Participate in industry tradeshows as required.

Other Responsibilities

  • Assist Quality as requested to help coordinate resolution of customer complaints
  • Assist Finance as requested to help coordinate and resolve accounts payable issues with customers in a timely manner
  • Participate in Operational Excellence program resulting in improved profitability.

Minimum Requirements, Education & Experience (incl. KSA's and certifications)

  • Bachelor's Degree in business, engineering or technical field desired
  • 5 7 years of equivalent experience
  • Must demonstrate ability to plan schedule, work independently and operate with a high degree of integrity.
  • Able to travel to customers, prospects and events at least 15% of the time
  • Direct hands-on familiarity with manufacturing systems is highly desirable.
  • Ability to effectively communicate orally and in writing with customers, co-management and other company personnel.
  • Ability to write clearly understandable reports and business correspondence.
  • Ability to read, analyze and interpret general business periodicals, technical procedures and governmental regulations.
  • Ability to calculate figures and analyze sales data.
  • Ability to solve practical problems, resolve issues and deal with a variety of variables in situations where only limited standardization exists.
  • Ability to interpret instructions furnished in written, oral, diagram, or schedule form.
  • Demonstrated high proficiency with Excel.
  • Ability to work with e-mail, Word, PowerPoint, Access and other business applications as required.

Physical & Environmental Demands

  • Ability to occasionally: lift 10-50lbs, carry 10-50lbs and to stand, bend and stoop

Applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, veteran status, marital status, family status, status with regard to public assistance, or any other protected status as required by law.

Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify

Juno Pacific
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